Client Information Privacy Policy

Work Rehab is committed to protecting your privacy and we comply with Australian Privacy Principles set out in the Privacy Act 1988, to ensure the protection of a client’s personal information. We follow the Office of the Australian Information Commissioner (OAIC) ‘Guide to securing personal information’, which provides guidance on the reasonable steps providers are required to take under the Privacy Act 1988 to protect the personal information we hold, from misuse, interferences, loss, and from unauthorised access, modification, or disclosure.

What personal information do we collect and why do we need it?

To enable us to fulfil our responsibilities as providers of workplace rehabilitation services, we need to collect medical information from your treating doctors, physiotherapists, psychologists and others involved in your rehabilitation, as well as from your workplace about your job and possible suitable duties. We use this information to assist you in your rehabilitation and return to suitable work.

How do we collect the personal information?

We collect information in person, in writing, by telephone, through photographs and email. We collect this information through our qualified consultants and other service providers. We may need to ask you or others further questions regarding your rehabilitation as your condition changes.

Wherever practicable, we will ask you for the information. However, we may need to contact others such as your employers, doctors, and treating practitioners.

Who will see or have access to your personal information?

Your information will only be seen or used by people working in or for Work Rehab. These people will include our employed and contracted rehabilitation consultants.

Our information systems and files are kept secure from unauthorised access and our staff, contracted agents, and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do this.

What if I want to check what personal information you hold about me?

Subject to any legal restrictions, we are happy to advise you what personal information we hold about you, if you request this. If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.

Further information

If you want more information on our privacy policy or have concerns over the privacy protection of the information you have given us, or that we have collected from others, please contact Work Rehab on 1300 856 440.


Rebekah Walton
General Manager