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ABOUT US | Our Stories

As part of our continuous improvement policy, Work Rehab is dedicated to seeking feedback so we can continue to provide you with the best possible service.


Our 360° feedback model ensures honest feedback from our clients, referrers and staff.

We undertake quarterly reviews with our lead referrers to ensure regular communication on not only our clients progress, but also implementation of best practice and procedures.

Clients provide feedback on the services provided by our team, affiliated medical practitioners and more often great performance and outcomes are recognised and rewarded.

We utilise Survey Monkey to obtain the information which enables us to continually improve our performance and service delivery.

Here are some of our stories…

Working with our clients to achieve great things

Bob is a 53 year old previously serving ADF member, who was referred to an ARPA member for an Initial Rehabilitation Assessment in July 2017.  At the time of referral, Bob lived in Rural Queensland and had limited access to regular health care. Having previously served in the Australian Army for 11 years, Bob presented with numerous complex physical and psychological injuries and conditions including; PTSD; depressive disorder; left leg below knee amputation; lumbar spondylosis; left and right shoulder osteoarthritis; Varicocele, Orchiectomy and androgen deficiency.  Originally sustaining a fracture and partial severing his left lower leg during active service with the ADF, the wound was treated conservatively (unsuccessfully) for a period of five years, ultimately resulting in a below the knee amputation in 1997. 

Bob initially reported constant high levels of pain at multiple sites, including, stump, knee, hips, lumbar spine, upper back and both shoulders, the development of compensatory postures, altered gait patterns and upper limb loading from the prolonged use of crutches due to ongoing stump complications. His treating medical practitioner was unable to alter his medication readily due to the impact of medication interaction, despite experiencing significant side effects from the medication he had been prescribed to treat his ongoing symptoms of infection, inflammation and pain at the surgical site (stump wound), depression, anxiety and androgen deficiency.    

The combined impact of his traumatic military experiences together with a prolonged period of failed rehabilitation, the subsequent amputation of his left lower leg and the corresponding loss of independence, function, capacity and purpose, together with ongoing and prolonged stump difficulties, meant that Bob had been unable to return to work for some period of time and the impact on Bob and his family was profound. 

There were also a number of psychosocial, functional and medical barriers present for Bob who had become increasingly dependent upon his wife’s support who subsequently found herself unable to work because of her own worsening health conditions.

Bob agreed to participate in the rehabilitation program to assist him develop meaningful and realistic goals and was assigned an experienced Occupational Therapist (OT) with relevant skills and experience in supporting veterans on their rehabilitation journey.  The OT was able to utilise her clinical experience and communication skills to gain the trust of Bob and his wife and supported him to reengage with his treatment team, and initially attend all scheduled appointments with him to ensure that his psychological, physical and physiological treatment needs were being addressed.

Bob was engaged in weekly job seeking and support sessions following completion of an RPL assessment and review of his resume and due to the consistent support and intervention provided by the OT, the client obtained paid employment as a security officer/supervisor during the 2018 Commonwealth Games, drawing on his military training and leadership skills.

The OT was able to implement the health benefits of good work by utilising all of her skills as an allied health professional to gain the trust of the client and his wife, engage his treatment providers, develop meaningful rehabilitation goals and systematically implement a graduated rehabilitation plan addressing medical, functional, psychosocial and vocational barriers and ultimately assist Bob return to work in his chosen vocation as a security officer.  Due to his enthusiasm and work ethic, Bob has a been given a promise of ongoing casual employment and his employer has confirmed that he will be offered the next permanent security officer position that becomes available at the power station.

RTW Different Employer

Heart condition: Unable to return to full duties as accountant

Nev undertook a physical conditioning program to improve functional/work capacity. Vocational counselling was provided to identify suitable alternative work and training needs to pursue employment as a book keeper. Upgraded MYOB skills and using a training provider that could take into account a graduated increase in participation was a key factor in addressing his medical capacity and vocational needs.

Nev is now working part time as a bookkeeper up to 15 hours per week.

He continues to use the strategies provided by his rehabilitation consultant to assist with fatigue and symptom management, and is able to do this around his work demands.

He no longer attends EP sessions, but is maintaining a self-managed walking program to manage his heart condition effectively.

Nev has successfully returned to study, work & life 🙂

Medical Management

Robert* had a neck injury and debilitating psychological condition.

Work Rehab met with him two months post-discharge and found he had not registered with a civilian GP and was not receiving treatment from appropriate medical specialists. With adjustment to injury counselling from Work Rehab, Robert* eventually agreed on the benefits of appropriate medical treatment and obtained referrals for relevant medical practitioners.

Across a six month period of receiving appropriate medical services, notable gains had been reported by both Robert* and his specialists, with potential RTW possibilities on the horizon. Furthermore, with counselling from both Work Rehab and his mental health practitioner, Robert* has commenced engaging in leisure activities including tai chi, jiu jitsu and volunteering for a community event. Robert* hopes to return to his former occupational field of nursing and has begun discussing the possibility of expanding his experience and qualifications into the mental health nursing field.

Robert* has successfully returned to life 🙂

RTW Same Employer

Flight Attendant

Jenny* injured her left arm and shoulder in a workplace injury with Qantas which resulted in a prolonged recovery and then surgery. She was not able to return to her current workplace.

Physical rehabilitation was facilitated as well as a Work Trial with a host employer. Jenny* was able to continue with her physical treatment and upgrade in a working environment at the Sheraton Hotel whilst recovering.

She returned to her pre-injury duties with Qantas in August 2016 and achieved pre-injury hours in December 2016. Whilst a lengthy recovery, the success here is that Jenny* and her provider addressed each barrier during her recovery with proactive positive attitude which kept momentum going and she is now back doing what she loves.

Jenny* has successfully returned to her pre-injury work and life 🙂

RTW Military Transition


Lumbar spondylosis, adjustment disorder with anxiety and depressive symptoms, alcohol abuse, haemorrhoids, thoracic spondylosis.

Michael was a Private in the army when he was medically discharged in 2014. Upon discharge he immediately enrolled as a firefighter, however was unable to maintain the physical demands of this role and was referred for rehabilitation with Work Rehab.

He actively attended both physical and psychiatric / psychological intervention as part of his rehabilitation program. Household services intervention and equipment were provided to assist with functional capacity. Concurrently he was an active participant in a Degree in Emergency Management at Charles Sturt University. Ergonomic equipment was provided to him to assist with correct posture whilst undertaking his studies.

Vocational assistance has been provided to him by Work Rehab, including job seeking skill development to assist with independent job seeking. Michael started full time employment as an Emergency Response Team Leader in late March 2016. Physically he is coping well in this role.

Michael has successfully returned to study, work & life 🙂

Work Rehab Offices

Suite 305
Noosaville Medical and Professional Centre
90 Goodchap St
Noosaville Q 4566
Unit 2, Level 5
Paddington Central
107 Latrobe Terrace
Paddington Qld 4064
Suite W3B5, Building 2
Sydney Corporate Park
75 – 85 O’Riordan St
Alexandria NSW 2015
Level 1, 1 Burelli St
Wollongong NSW 2500
22/363 Hillsborough Road
Warners Bay NSW 2282
Unit 1, 22 Napier Close
Deakin ACT 2600

Success Snippets

Skype and alternative technologies to support our regional clients

Early intervention is paramount when working to empower and assist an injured worker with their rehabilitation and return to work. Initial, speedy communication using Skype has allowed us to create a therapeutic relationship with our isolated clients and co-ordinate GP case conferences in a timely manner. This pro-active strategy has improved efficiency, enhanced our relationship with referrers and allowed the injured worker to feel supported and attended to in a timely manner.

We are having great success with our regional clients thanks to early intervention using Skype and other technologies.

Despite Mr Smith being on a medical management plan he was determined to secure meaningful work.

Mr Smith started volunteering at his local RSL and within a month or so proposed to the Board that he became CEO and submitted his proposal and plan etc. This was successful and he commenced as CEO on 22 Feb, following his GP + Psychiatrist’s approval.

Both requested that WR remained engaged for at least 6 months to ensure appropriate support.

RPL + resume completed

Client now supporting other DVA Members with work trails.

Nationwide shortage of Antabuse.

In March 2017 there was a nationwide shortage of Antabuse.

Our client, John* was scared of resuming drinking.

Our Occupational Therapist was able to source a compounding chemist who could make it up.


1300 856 440

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